Privacy Policy

Last updated: October 2025

1. Introduction

This Privacy Policy explains how Cheval Nova collects , uses and protects personal data via the website www.chevalnova.com, hosted on Shopify, OVH and Sendcloud.

2. Data Controller

CHEVAL NOVA
Normandy Equine Valley Site – 1504 Route de l'Église – 14430 Goustranville – France
RCS Lisieux n° 989 981 832 00011
Email: hello@chevalnova.com

3. Data collected

- Account and order information: name, surname, address, email, telephone, payment and shipping information.
- Browsing data: pages viewed, IP address, device, browser.
- Marketing data: newsletter subscription, communication references.

This data is collected automatically via Shopify and Sendcloud during browsing and ordering, and may be stored on OVH servers.

4. Purposes of the processing

- Order processing and shipping
- Customer service management
- Commercial communication (newsletter, promotions)
- Improvement of the website and user experience
- Compliance with legal and tax obligations

5. Legal basis for processing

Contract performance, user consent , legitimate interest and legal obligations.

6. Data hosting and outsourcing

The data is hosted and processed by:
- Shopify Inc. (Canada)
- OVH SAS (France)
- Sendcloud (Netherlands)
These partners comply with the GDPR and standard contractual clauses for any transfer outside the EU.

7. Shelf life

- Customers: 10 years from the date of the last order
- Prospects: 3 years from the last contact
- Cookies: maximum 13 months

8. User Rights

You can request access to, rectification of, erasure of, or portability of your data by contacting: hello@chevalnova.com

9. Data Security

Shopify, OVH, and Sendcloud provide secure hosting (SSL and PCI DSS certifications). Cheval Nova limit access to data is restricted to authorized personnel only.

10. Payments

Payments are processed by Shopify Payments, PayPal, or other PCI-DSS compliant providers. Cheval Nova does not store credit card information.

11. Modifications

Cheval Nova reserve the right to modify this policy at any time. The most recent version is always available on this page.