Rated Excellent
General Terms and Conditions of Sale
Updates as of October 28, 2025
www.chevalnova.com is a website published by the company CHEVAL NOVA, a limited liability company with a capital of €2,000, whose registered office is located at Site de Normandie Equine Vallée, 1504 route de l'Eglise – 14430 Goustranville , registered with the Trade and Companies Register of Lisieux under number 989 981 832 00011, whose intra-community VAT number is FR 90989981832 (hereinafter "CHEVAL NOVA").
I. APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE
The site is reserved for retail sales to individual consumers and to professionals (individuals or legal entities) acting for personal and/or professional purposes (the " Customer(s) "). The Customer declares and warrants that they are acting as the end consumer of the products they order.
The general terms and conditions of sale (the " GTC ") detailed below apply to and form an integral part of all orders and sales of products and services made via the Sites (the " Products ") to CHEVAL NOVA by the Customer.
The Customer must read the General Terms and Conditions of Sale (GTC) before placing any order (the " Order "), as the GTC are available on the website. Consequently, placing an Order implies the Customer's full and unreserved prior acceptance of the GTC.
CHEVAL NOVA reserves the right to adapt or modify these Terms and Conditions at any time. The version of the Terms and Conditions applicable to a sale is the one displayed online at www.chevalnova.com at the time of the order.
II. SITE INFORMATION AND SITE ACCESSIBILITY
www.chevalnova.com is an e-commerce website owned and operated by CHEVAL NOVA.
The website is accessible to all internet users in principle 24/7, except in cases of interruption, whether scheduled or not, by CHEVAL NOVA or its service providers, for maintenance, security, and/or force majeure purposes (as defined below). CHEVAL NOVA shall not be held liable for any damage, of any kind whatsoever, resulting from the unavailability of the website.
CHEVAL NOVA does not guarantee that the site is free from anomalies , errors, or bugs, nor that the site will operate without failure or interruption. It may, at its sole discretion, determine any period of unavailability of the site or its content. CHEVAL NOVA cannot be held liable for data transmission problems, connection issues, or network unavailability.
CHEVAL NOVA reserves the right to modify the site , for any reason and in any way whatsoever, without prior notice to the Client.
III. REGISTRATION ON THE SITES
In order to place an Order, the Customer must first register on the site by creating an account containing the Customer's information (the " Account ").
The Client's registration on the site is validated by CHEVAL NOVA after verification of the standard form completed by the Client. The Client receives a registration confirmation email.
When creating their Account, the Customer must ensure the accuracy and completeness of the information they provide. They must then ensure that this information is always up to date. They guarantee to CHEVAL NOVA that the information provided is indeed their own personal data and not that of a third party. In the event of fraud or an error in the recipient's contact information, CHEVAL NOVA cannot be held liable under any circumstances, including for the inability to deliver Products.
The Client agrees to create only one (1) Account allowing them access to the site . Otherwise, CHEVAL NOVA reserves the right to delete all excess accounts.
By registering on the site , the Client declares and warrants to CHEVAL NOVA that he/she is of legal age and has the legal capacity to contract.
CHEVAL NOVA may delete the Customer's Account at any time, for any reason, at its sole discretion, without incurring any liability in this regard.
IV. PRODUCTS
- General rules applicable to Products
The majority of products are offered for sale on the website under the CHEVAL NOVA brand , which belongs to CHEVAL NOVA . The products are those offered and described on the website at the time the customer consults it , subject to availability. This information is updated automatically in real time. However, CHEVAL NOVA is not liable for any errors in updating, regardless of their origin. Therefore, CHEVAL NOVA cannot be held responsible for the cancellation of a product order due to stock depletion or for a pre-ordered item that it is unable to ship.
CHEVAL NOVA takes the utmost care in presenting and describing its products to best inform the customer. However, it is possible that errors may appear on the website , which the customer acknowledges and accepts.
CHEVAL NOVA does not guarantee the accuracy or security of information transmitted or obtained through the Therefore , the photographs, graphics, and descriptions of the products offered for sale are for illustrative purposes only and do not constitute a binding commitment on the part of CHEVAL NOVA . In particular, the photographs illustrating the products may appear slightly different from reality due to the customer's screen settings or the lighting conditions during photography.
2. Additional rules applicable to Pre-Order Products
Some Products may be pre -ordered . This information is provided to the Customer, notably on the Product page. These Products are payable in full at the time the Order is placed. CHEVAL NOVA strives to provide the Customer with the best possible visibility regarding the Product's shipping time. When the Product is ready to be shipped, the Customer receives an email notification. From this shipping date, the Delivery Times indicated in Article VIII apply.
The Customer may cancel their Order before shipment only if CHEVAL NOVA fails to meet the stated shipping deadline . To do so, the Customer should contact CHEVAL NOVA 's Customer Service department by email at hello@chevalnova.com . They will then receive a refund for the Product within a maximum of fourteen (14) days of their request. Notwithstanding the foregoing, CHEVAL NOVA shall not be liable for any consequential damages resulting from a shipping delay; only a refund of the Order by CHEVAL NOVA is possible, to the exclusion of any other form of compensation .
V. ORDERS
Order placement on the site is subject to compliance with the procedure put in place by CHEVAL NOVA on the site , comprising successive steps leading to the validation of the order.
The Customer may select as many Products as they wish, within the limits of a normal consumer's needs . These Products will be added to the shopping cart (the " Shopping Cart "). This section summarizes the Products selected by the Customer, along with their prices and associated fees. The Customer may freely modify the Shopping Cart before confirming their Order. Order confirmation constitutes acceptance by the Customer of the Terms and Conditions, the Products purchased, their price, and any associated fees.
A confirmation email summarizing the Order (Product(s), price, availability of Product(s), quantity, etc.) will be sent to the Customer by CHEVAL NOVA . The Customer expressly agrees to the use of email for confirmation by CHEVAL NOVA of the Order details. Invoices are available in the "My Account" section of the website .
VI. REFUSAL TO PROCESS AN ORDER
CHEVAL NOVA reserves the right to remove any Product displayed on the website at any time and to replace or modify any content or information appearing on it. Despite CHEVAL NOVA 's best efforts to meet its Customers' expectations, it may be necessary to refuse to process an Order after sending the Customer the order confirmation email.
CHEVAL NOVA cannot be held liable to the Customer or any third party for the damaging consequences of the withdrawal of a Product from the site, or of the replacement or modification of any content or information appearing on this site , or of the refusal to process an Order after the sending of the confirmation email summarizing the Order.
CHEVAL NOVA also reserves the right to refuse or cancel an Order from a Customer with whom it has a dispute over payment for a previous Order, who has acted in violation of these Terms and Conditions, in the event of a suspicious return of Products or more broadly in the event of objective suspicion of fraud.
CHEVAL NOVA The use of this site for professional purposes is strictly prohibited , particularly for the purpose of purchasing goods for resale on a professional basis. Consequently, CHEVAL NOVA reserves the right to refuse any order placed by a professional or by a person clearly acting for professional purposes, especially if the quantity of items ordered abnormally exceeds the needs of a consumer.
VII. PRICE AND PAYMENT TERMS
Product prices are shown on the website in euros, excluding and including VAT, for Metropolitan France. All displayed prices are calculated and include the value-added tax (VAT) applicable in France.
The prices charged to the Customer are those in effect on the day the order is registered, less any applicable discounts, rebates and allowances.
At the time of order confirmation, the price to be paid is the total price including VAT.
Shipping costs are applied according to the price list in effect at the time the order is registered.
Telecommunication costs related to accessing the website remain the sole responsibility of the Client.
CHEVAL NOVA reserves the right to change its prices; the validity period of offers and prices is determined by website updates. Prices may be modified without prior notice and at any time.
Products are payable in full upon placement of the order.
Order payments are processed via Shopify. Payments ?
CHEVAL NOVA does not have access to payment data from its Clients.
During each transaction, ADYEN and the payment issuer's banks analyze the transaction to limit the risk of fraudulent activity. Following this analysis, some orders may be blocked. Therefore, CHEVAL NOVA cannot be held responsible for refusing to process an order blocked due to suspected fraud.
The Customer expressly acknowledges that providing their bank card number when placing an Order constitutes authorization to debit their account for the price of the Products ordered. If applicable, a notification of Order cancellation due to non-payment will be sent to the Customer by CHEVAL NOVA to the email address provided by the Customer during registration on the website .
The data recorded and stored by CHEVAL NOVA , excluding payment data, constitutes proof of the order and all sales transactions. The data recorded by Shopify Payments constitute proof of any financial transaction that took place between the Client and CHEVAL NOVA .
The Customer can also pay for their Order by means of a credit note that has been previously issued by CHEVAL NOVA and under the conditions attached to it.
VIII. DELIVERY
Delivery means the transfer to the Customer of physical possession of the Products (the " Delivery ").
Delivery will take place, according to the Customer's choice, either by collection of the Products at the selected collection point , or by receipt of the Products at the postal address indicated, it being specified that this must be the Customer's residential address of the Client, a natural person of his or her choice or a legal entity (delivery to his or her company).
Delivery cannot be made to post office boxes.
The delivery charges applicable to the order are those mentioned on the website at the time of the order.
When CHEVAL NOVA handles the shipping of the Product, the risk of loss or damage to the Product is transferred to the Customer upon Delivery. The Customer must verify that the Products conform to their Order upon Delivery and immediately indicate any anomalies observed (open package, damaged Product, missing Product, etc.) on the delivery note in the form of handwritten comments accompanied by their signature.
The available transport options are those offered at the time of Order validation, CHEVAL NOVA reserving the right to change the available carriers from those indicated herein.
CHEVAL NOVA delivers Orders within a maximum of twelve (12) working days for delivery within Metropolitan France . This period is calculated from the first working day after validation of the Order.
When a product is put online or during the country's annual holidays , the delivery time may be increased by ten (10) working days.
In order for these deadlines to be met, the Customer must ensure that they have provided accurate and complete information regarding the Delivery address (such as, in particular: street number, building number, floor, access codes, names and/or intercom numbers, etc.).
In the event of a delivery delay, and as long as the Order has not been delivered, the Customer may request cancellation of the sale and obtain a refund of the sums paid for the Order within a maximum of fourteen (14) days of their request. Notwithstanding the foregoing, CHEVAL NOVA shall not be held liable for any consequential damages resulting from a delivery delay; only a refund of the Order by CHEVAL NOVA is possible, to the exclusion of any other form of compensation.
In the event that Delivery cannot be made due to an incorrect delivery address or the Customer's failure to collect their Order from the selected collection point, no reshipment will be possible and the Customer will be refunded within five (5) days of receipt of the Order by CHEVAL NOVA .
IX. RIGHT OF WITHDRAWAL
9.1. Time limits and procedures for exercising the right of withdrawal, returns and refunds.
CHEVAL NOVA does not accept exchanges.
In accordance with applicable legal provisions , the Customer has a period of fourteen days from receipt of the Product to exercise their right of withdrawal. with the Seller, without having to justify a reason or pay a penalty , for the purpose of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition .
According to the terms of Article L221-18 of the Consumer Code For contracts providing for the regular delivery of goods over a period As defined , the period begins upon receipt of the first item.
The right of withdrawal or the return request may be exercised by mail addressed to CHEVAL NOVA or by email to hello@chevalnova.com .
Returns must be made in their original and complete condition (packaging, accessories, instructions…) in new condition , accompanied by the purchase invoice.
Damaged , soiled or incomplete products will not be accepted for return.
The return shipping costs remain the responsibility of the Customer.
The refund will be made within 14 days of the Seller 's receipt of the Products returned by the Customer under the conditions set out in this article.
9.2 . Suspicious returns
CHEVAL NOVA reserves the right to deactivate the Customer's Account and any associated accounts, to refuse and/or cancel a Customer Order, to refuse the refund of Products ordered and/or returned by the Customer if it observes or suspects an unusual, excessive or abusive pattern of returns by the Customer (for example, a Customer who uses the Products before returning them to CHEVAL NOVA , a Customer who systematically or excessively returns all or part of the Products ordered, a Customer who returns Products different from those ordered).
9.3 . Refund of the returned Product under the right of withdrawal
The refund of the Product by CHEVAL NOVA will be made at the latest within fourteen (14) days from the date on which it is informed of the Customer's decision to withdraw, provided that it has received the Product subject to the right of withdrawal within this period.
CHEVAL NOVA will issue the refund using the same payment method used for the original order. If this payment method has expired, the customer must contact customer service to change the refund method. CHEVAL NOVA will not be held responsible for any delays in the refund process.
A refund for a product paid for with a credit note will be automatically issued as a credit note.
In Appendix 1, the standard withdrawal request form is available.
X. WARRANTIES - LIMITATION OF LIABILITY
10.1. Limitation of liability
It is specified as needed that the Customer orders the products under sole and complete responsibility and according to his needs.
The customer must always refer to the instructions and user manual provided by CHEVAL NOVA for the products . The customer acknowledges that the product is not guaranteed against doping substances.
The Customer is solely responsible for determining the compatibility of the products with their intended use.
If he does not consider himself competent enough, it is up to him to seek assistance from a professional.
In the event of failure to comply with normal conditions of use or failure by the user to observe the instructions for use, maintenance of products, or precautions for use, provided by CHEVAL NOVA, CHEVAL NOVA cannot be held liable.
10.2. Legal guarantees
The Seller is subject to the legal guarantee conditions provided for in Articles L. 217-4, L. 271-5 and L. 217-12 of the Consumer Code and in Articles 1641 and 1648 of the Civil Code.
10.3. Force Majeure
In the event of an occurrence of a force majeure event preventing the execution of the Order or these General Terms and Conditions, CHEVAL NOVA shall inform the Client within fifteen (15) days of the occurrence of this event, by email or by registered letter with acknowledgment of receipt. Specifically, in addition to those usually recognized by French courts, the following are considered force majeure or fortuitous events: total or partial strikes, lockouts, riots, boycotts or other industrial actions or commercial disputes, civil unrest, insurrection, war, acts of terrorism, severe weather, epidemics, pandemics, blockages of transportation or supply routes for any reason whatsoever, earthquakes, fires, storms, floods, water damage, governmental or legal restrictions, legal or regulatory changes to marketing methods, computer failures, telecommunications outages, including wired or wireless networks, and any other event beyond the control of the parties that prevents the normal performance of the contractual relationship. All obligations of the parties are suspended for the entire duration of the force majeure event, without compensation.
If the force majeure event continues for more than three (3) months, the transaction in question may be terminated at the request of CHEVAL NOVA or the Client without compensation from either party.
10.4 . Invalidity of a Clause
If any provision of these Terms and Conditions is invalidated, such invalidity shall not invalidate the other provisions of the Terms and Conditions, which shall remain in force between the Parties.
10.5 . Intellectual Property
The CHEVAL NOVA brand , as well as all figurative or non-figurative trademarks and more generally all other trademarks, illustrations, images and logos appearing on the products, their accessories and their packaging, whether registered or not, are and will remain the exclusive property of CHEVAL NOVA.
Any reproduction, in whole or in part, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of CHEVAL NOVA , is strictly prohibited.
The texts and illustrations published on the CHEVAL NOVA website are protected by copyright and database rights in accordance with the French Intellectual Property Code. The client is prohibited from publishing, distributing, or selling the content to which they have access.
10.6 . Retention of title and right to dispose of the products
CHEVAL NOVA retains full and complete ownership of the Products sold until full and complete payment of the price, including principal, fees, taxes and mandatory contributions.
10.7 . Applicable law, competent jurisdiction, mediation
The sale of the Products is subject to French law.
The choice of French law cannot, however, deprive the consumer Client residing outside of France of the application of the mandatory and consumer protection provisions provided for by the law of the country in which the Client has his habitual residence, provided that CHEVAL NOVA carries out its activity or directs its activity towards that country.
In the event of a dispute arising from an Order or a sale, the Customer may submit a written complaint to Customer Service : hello@chevalnova.com .
These Terms and Conditions are governed by French law.
If the Client is a consumer, all disputes relating to the interpretation, execution and termination of these Terms and Conditions shall fall under the jurisdiction of the competent courts by application of the rules of common law.
If the Client is a professional, all disputes relating to the interpretation, execution and termination of this agreement shall fall under the jurisdiction of the competent courts within the jurisdiction of the Court of Appeal of Lisieux .
In the event of a dispute, in accordance with the provisions of Article L612-1 of the Consumer Code and after a prior written approach by the customer to the Customer Service of CHEVAL NOVA which has not been successful within twelve (12) months, any customer may choose to resort to the mediator of the Federation of Distance Selling (FEVAD), at the following address: https://www.mediateurfevad.fr/.
For any questions, you can contact Customer Service: hello@chevalnova.com
APPENDIX 1: MODEL WITHDRAWAL FORM
(Complete and return this form along with your order number only if you wish to withdraw from the contract. We advise you to also include your order number.)
To: CHEVAL NOVA – Normandie Equine Vallée Site – 1504 route de l'Eglise – 14430 Goustranville
Email: hello@chevalnova.com
I hereby notify you of my withdrawal from the contract for the sale of the following item(s): (identification of the product(s) for which the right of withdrawal is exercised)
Ordered on …………… ..( order date) and/or received on ……………..(delivery date)
Name of the consumer client:
Customer/Consumer Address:
Signature of the consumer client (only if this form is submitted on paper)
Date :
For any questions, you can contact Customer Service at hello@chevalnova.com